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Terms & Conditions

This website is operated by Rockmelon Online. The following Terms and Conditions apply to the relationship between Rockmelon Online and our site’s users.

Any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions and this website, refers to Rockmelon Online.

Any reference to ‘you’ or ‘your’ refers to our users and customers.

The below Terms and Conditions govern the use of the Rockmelon Online website. By engaging in our service, you are assumed to have read and understood these Terms and Conditions - and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.

 

OUR SERVICE

Rockmelon Online creates thoughtful and carefully designed pieces and artwork. We specialise in interior décor and gifts. We always endeavour to provide 100% customer satisfaction with our customer care and gorgeous products.

If you have any questions about our creations, need styling advice or would simply like further information on our service, please feel free to contact us at any time:

sales@rockmelononline.com

We reserve the right to refuse service to anyone, at any time, if we deem him or her to be misusing our service, or using our service in an unlawful manner.

Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.

 

ORDERS

Once you know which pieces you would like from our website, place them in your shopping cart by clicking the “Add to cart” button on each product you’d like to purchase. Once the products are in your cart you can begin our secure checkout process.

During checkout, you can create a Rockmelon Online account with us or checkout as a guest. Creating an account lets us get to know you better so we can make future orders much quicker for you. An account also allows you to keep track of your order history. 

During the checkout process we’ll also collect certain details for you (see our Privacy Policy for more information). We’ll ask for these details only when necessary to deliver our service to you. After your order is complete, you’ll receive a confirmation email from us. If you don't receive this email, or if any details are incorrect, please contact us immediately.

 

PAYMENT

All prices in our store are listed in Australian Dollars (AUD) and our store is hosted by BigCommerce.

We use PayPal as a payment method on our website as it is one of the safest options available on the internet. Note that you don’t need a PayPal account to checkout and pay with PayPal. PayPal accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.

We can’t be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also can’t promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason.

 

RETURNS, EXCHANGES AND REFUNDS

Rockmelon Online cannot take any responsibility for lost or damaged mail once it has left our care. We also do not offer refunds or exchanges on custom orders.

Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it is sent.

If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We will assess damage on a case-by-case basis and it is at our discretion to determine whether an item can be returned and replaced or repaired on the basis of damage. Should you be eligible for a replacement, please note shipping costs are payable by 'you' the customer. Furthermore, we will refuse a damaged return if you have not sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.

Where repair or replacement is deemed necessary, your initial item must be returned to us in an un-used condition, including all original packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.

Please retain proof of postage until we have confirmed your replacement has been processed.

We reserve the right to refuse returns if they do not meet the conditions above.

Refunds and replacements will not be offered if the customer:

- simply changes their mine

- decides they do not like the purchase

- decides they have no use for it

- damages the goods by using them in a way that is unintended

- the customer has purchased using the AfterPay payment option

Our Personalised Products and Custom Designs are made-to-order according to each customer's specifications, so changes and requests for returns or re-makes where the customer has made a personalisation error or simply changed their mind are not possible. We understand that these things happen sometimes though, and where we can, we'll try to help out with an affordable solution if we receive notification within time period specified above. 

If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received. 

 

PROMOTIONS

From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.

These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits.

We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs). 

While we will never share your personal details, from time to time we may use photos and/or videos of our products with your images/photos/logos on them for promotion and marketing on our digital channels (including, but not limited to: our website, our social media, our emails). You can request for products with your images/photos/logos not to be used for our promotional purposes by emailing us at sales@rockmelononline.com with your order number and a specific request not to include any of the pieces from your order in our image/video promotions and marketing.

 

INTELLECTUAL PROPERTY

All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on our website or throughout our social media, is the copyright material of Rockmelon Online and remains our intellectual property at all times.

This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at Rockmelon Online. The use of our intellectual property in relation to any business or for the advancement of any commercial venture, or otherwise, is strictly forbidden.

Action may be taken against any person or persons who is found to be misusing our intellectual property.